TWMAD works alongside schools, local authorities, social care teams, residential providers and families.

Our relationship-led mentoring and specialist intervention is shaped around the young person, the challenges they are facing and the outcomes that the people supporting them are hoping to achieve.

Marvin works at a school mentoring young people

Schools and Education Settings

Additional support when a pupil is struggling to engage.

TWMAD works alongside schools when a child or young person needs more time, consistency or individual support than the school can provide alone.

Support may focus on:

  • attendance and school engagement;
  • behaviour and risk of exclusion;
  • confidence and emotional regulation;
  • SEND, SEMH and neurodiverse needs;
  • transitions and managed moves
  • relationships, peer influence and safer choices;
  • re-engagement with learning and future planning.
A woman mentoring a young adult and writing notes

Local Authorities and Commissioning Teams

Flexible intervention built around individual need

TWMAD supports local authorities and commissioning teams working with children and young people whose needs may not be fully met through standard education, mentoring or community provision.

This may include young people experiencing:

  • Significant disengagement from education;
  • Complex SEND or SEMH needs;
  • Risk of exclusion or placement breakdown;
  • Emotional or behavioural instability;
  • Exploitation, missing or wider safeguarding concerns;
  • Difficulty accessing a suitable education placement;
  • A need for interim, transition or re-engagement support.
A teenager smiling at the camera wearing a grey hoodie with the hood up

Social Care and Residential Services

Consistent support during complex or unsettled periods.

TWMAD works alongside social workers, residential homes, foster carers and other services supporting children and young people in care or on the edge of care.

Our mentors can provide a consistent and trusted relationship during periods of family difficulty, placement change, emotional distress or increased risk.

Support may focus on:

  • Building trust and positive relationships

  • Emotional regulation and safer decision-making

  • Placement stability

  • Routines, independence and life skills;

  • Communication with carers and professionals;

  • Harmful relationships, exploitation or missing episodes

  • Education, training and future aspirations.
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A close up of a parent and child holding hands

Parents, Carers and Foster Carers

Parents and carers are often the first to recognise when something is changing. A young person may be withdrawing, struggling with school, becoming overwhelmed by their emotions, making unsafe choices or finding it difficult to explain what is wrong.

TWMAD support is usually commissioned by a school, local authority, social care team or another professional service rather than funded directly by families.

Parents and carers can still contact us to discuss whether TWMAD may be suitable and which professional or service could help explore a referral.

We are also developing free guidance and downloadable resources to help families understand behaviour, strengthen communication and support positive change at home.

30 pupil places

15 individual mentoring places

Five two-hour sessions for each young person.

15 small-group places

Two 60-minute sessions, with two to four pupils in each group.

Commissioned early intervention across Newcastle schools

TWMAD is delivering a six-month early-intervention mentoring programme across Newcastle schools through the Newcastle Locality Management Group (NLMG).

The programme gives schools access to targeted support for pupils who would benefit from timely intervention before difficulties escalate. It combines relationship-led mentoring, purposeful activities and structured personal-development work.

Delivery is coordinated with schools and the local Hub. TWMAD agrees the focus of support, records each session, monitors progress and provides clear recommendations at the end of the intervention.

Access to this commissioned programme is through the agreed NLMG Hub approval pathway. Participating schools should discuss potential referrals through their Hub before requesting a place from TWMAD.

Important: Hub approval must be obtained first

Schools must gain approval through their Newcastle Hub before contacting TWMAD to begin a referral.

If approval has not yet been received, please contact the relevant Hub rather than submitting the referral directly to TWMAD.

NLMG mentoring guide explaining that Hub or LMG approval must be obtained before a school contacts TWMAD to begin a referral.

Select the guide to view it at full size.